Customer Service Associate - Premier Shopping Mall

Join The Summer Shopping Mall Management as a Customer Service Associate and become the welcoming face of one of Bali’s most vibrant retail destinations! Located in the heart of Kuta, Badung, this role offers a dynamic environment where your passion for customer service will shine. As a Customer Service Associate, you’ll be the first point of contact for our valued visitors, ensuring their shopping experience is nothing short of exceptional.

At The Summer Shopping Mall Management, we pride ourselves on creating memorable experiences for our customers. Our team is dedicated to providing top-notch service, and we’re looking for someone who thrives in a fast-paced, customer-centric environment. With a focus on hospitality and retail, this is your chance to make a lasting impression and grow your career in one of Bali’s most popular shopping destinations.

In this role, you’ll use tools like Zoho Desk for customer support, Salesforce for CRM, and Google Workspace for communication and documentation. You’ll work closely with our retail partners to ensure seamless customer interactions and contribute to our overall goal of enhancing the shopping experience.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to mall visitors, ensuring their shopping experience is enjoyable and hassle-free.
• Assist with inquiries, complaints, and feedback using Zoho Desk and other support tools.
• Manage and update customer records in Salesforce to maintain accurate and up-to-date information.
• Collaborate with retail partners to resolve customer issues and ensure smooth operations.
• Promote mall events, promotions, and new arrivals to enhance customer engagement.
• Handle cash transactions and provide change accurately.
• Maintain a clean and organized workspace, following health and safety guidelines.
• Participate in team meetings and training sessions to stay updated on best practices and new initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to provide excellent customer service and handle customer complaints professionally.
• Familiarity with Zoho Desk and Salesforce is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia.
• Flexible and adaptable to changing priorities and demands.
• Enthusiastic and passionate about creating positive customer experiences.

🛠️ Keahlian

Lowongan Terkait