Guest Relations Officer (Contract; Shift) - Premium Private Hospital

Join JobStudio as a Guest Relations Officer in our premium private hospital setting, where your passion for exceptional customer service and hospitality will elevate patient experiences to new heights. This contract-based role is perfect for someone who thrives in a dynamic environment and is committed to delivering top-notch service. Located in the serene city of Badung, Bali, you'll be part of a team dedicated to providing world-class care and comfort to our patients.

As a Guest Relations Officer, you'll be the first point of contact for patients and their families, ensuring their stay is as smooth and pleasant as possible. You'll handle inquiries, manage reservations, and coordinate with various departments to address any needs or concerns. This role requires a proactive attitude, excellent communication skills, and a genuine desire to make a difference in the lives of our patients.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients and their families upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle and resolve patient inquiries and complaints professionally and efficiently.
• Manage patient reservations and admissions, coordinating with the admissions and billing departments.
• Provide information about hospital services, facilities, and policies to patients and their families.
• Assist in organizing and coordinating patient transportation and special requests.
• Maintain accurate and up-to-date records of patient interactions and feedback.
• Collaborate with healthcare staff to ensure patients receive the highest level of care and comfort.
• Participate in team meetings and training sessions to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or hospitality role in the healthcare industry.
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse groups of people.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Familiarity with hospital management systems and patient information software.
• Ability to work well under pressure and in a fast-paced environment.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Bachelor's degree in Hospitality, Tourism, or a related field is preferred but not required.
• Fluency in both English and Bahasa Indonesia is a plus.

🛠️ Keahlian

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