Account Manager - Client Success & Service Delivery

Join PT. Trident Treehouse Consultancy as an Account Manager and become the driving force behind exceptional client relationships and seamless service delivery in Bali’s dynamic business landscape. In this pivotal role, you will serve as the primary bridge between our clients and our team, ensuring their needs are met with precision and care. Based in Badung, you’ll have the opportunity to work with a diverse range of clients across various industries, leveraging your strategic thinking and relationship-building skills to drive business growth and client satisfaction.

As an Account Manager, you will be responsible for managing key client accounts, developing tailored service solutions, and monitoring service delivery to ensure high levels of client satisfaction. You will work closely with cross-functional teams to deliver exceptional service, using tools like Salesforce and HubSpot to streamline processes and enhance client interactions. This role offers a dynamic and rewarding environment where your contributions will directly impact the success of our clients and the overall growth of PT. Trident Treehouse Consultancy.

📋 Tanggung Jawab Pekerjaan

• Manage key client accounts, ensuring high levels of client satisfaction and retention.
• Develop and implement tailored service solutions that meet client needs and exceed expectations.
• Monitor service delivery and performance, providing regular updates and reports to clients.
• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Collaborate with cross-functional teams to deliver exceptional service and resolve client issues promptly.
• Utilize Salesforce and HubSpot to streamline processes, track client interactions, and enhance service delivery.
• Identify upsell and cross-sell opportunities to drive business growth and revenue.
• Stay updated with industry trends and best practices to continuously improve service delivery and client satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management, client success, or a similar role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving skills with the ability to think strategically.
• Proficiency in using Salesforce and HubSpot or similar CRM tools.
• Familiarity with industry-specific best practices and trends.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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