Customer Care Coordinator For Provincial Shipments

Join Virginia Food, Inc. as a Customer Care Coordinator for Provincial Shipments and become a key player in ensuring seamless logistics and exceptional customer service. Based in the vibrant regions of Bali, this role offers a unique opportunity to work with a dynamic team and contribute to the success of our provincial shipping operations. In this role, you'll be the first point of contact for customers, handling inquiries, complaints, and resolving issues efficiently. You'll work closely with our logistics team to ensure timely and accurate delivery of goods, leveraging tools like SAP and Jira for streamlined operations.

Virginia Food, Inc. is a leading food distribution company in Indonesia, known for its commitment to quality and customer satisfaction. With a strong presence in Bali, we are expanding our provincial shipping operations and need a dedicated Customer Care Coordinator to join our team. This role is perfect for someone who is passionate about customer service and logistics, with a desire to make a meaningful impact in the food distribution industry.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints related to provincial shipments, ensuring timely and satisfactory resolutions.
• Coordinate with the logistics team to track and manage provincial shipments, ensuring on-time delivery and accurate information.
• Use SAP and Jira to manage and monitor shipment details, customer information, and service requests.
• Provide exceptional customer service, addressing customer needs and concerns with professionalism and empathy.
• Maintain accurate and up-to-date records of all customer interactions and shipment details.
• Collaborate with cross-functional teams to identify and implement process improvements for customer care and logistics.
• Stay updated with industry trends and best practices in customer service and logistics.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service, logistics, or a related field.
• Proficient in using SAP and Jira for managing customer and shipment information.
• Strong communication and interpersonal skills, with the ability to handle customer complaints and conflicts professionally.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Familiarity with food distribution and logistics operations is a plus.
• Ability to work well in a team and collaborate with cross-functional teams.
• Fluency in both English and Indonesian languages is required.

🛠️ Keahlian

Lowongan Terkait